Minimum Stay - We require a 2-night minimum stay. Longer stays may be required during holiday periods or during the summer season. You may request a shorter stay, with acceptance at the discretion of The Smith Hotel.

Maximum Stay - The maximum stay is 29 nights. Longer stays may be accommodated if arranged ahead of arrival date. Acceptance is at the sole discretion of The Smith Hotel. Guests will be subject to terms of a secondary rental agreement. Properties cannot be sublet by Guests at any time.

Check-In - Check-in time is 4PM (EST). Unavoidable delays may occur and there is a possibility your accommodations may not be ready by 4PM (EST). Your patience will be appreciated. Entry to the building and rooms is done through keypad and lockbox, so guests do not need to check in with anyone when they arrive. Check-in details will be sent before arrival.

Check-Out - Check-out is at 10AM (EST) on the day of your departure. This is firm time, as we need to prepare for our next arrival. If you require to stay past check-out, please request upon booking. Please note this is special accommodation and is at the sole discretion of The Smith Hotel. Early departures will be charged per the original invoice.

Damages/Theft - A security deposit of $1,000 is mandatory. This security deposit will not be collected unless damage is done to the property. At time of booking, Guests are agreeing to pay up to $1,000 in potential damages with the card on file. Guests assume full financial responsibility for damages due to misuse or negligence and missing items. Prior to check-out, please report any damages that occurred during your stay. Any charges will be discussed before the credit card is charged. As a courtesy and so that we can continue to maintain each room in good condition, if during your stay you find other items are malfunctioning or require repair, we ask that this information be reported so that it can be rectified. The Smith Hotel is not responsible for lost, stolen, or damaged items.

Falsified Reservations - The total number of persons allowed in the unit at any time is restricted to the stated limit for each property. If it is found that extra guests have stayed in the space, additional charges may be applied. There are to be absolutely no parties or events. Any violators will be evicted. Eviction without refund is the penalty. Any reservation obtained under false pretense will be subject to forfeiture of reservation deposit and/or balance of rental payment. Guest will not be permitted to check-in.

Rates - Rental rates are based on property features, location and season. Rates can be found listed on our website and are subject to change without notice.

Guarantee Policy - In order to hold or book reservation dates, guests will be required to pay 50% of the total at the time of booking. The residual balance of 50% is due and will be charged on the date of check in. If the Guest would like to use a different card for the 2nd payment, please contact The Smith Hotel before check in date.

Cancellations - We understand that plans can change. For reservations made before November 1st, 2024, the following policy applies: A full refund is available if guest cancels the reservation at least 14 days before the check-in date. If the guest cancels within 7 days of the check-in date, they are responsible for the full booking amount. If the cancellation occurs between 7 and 14 days before the check-in date, the guest is liable for 50% of the full booking amount, resulting in forfeiture of the 50% deposit.

Effective for new bookings made from November 1, 2024, reservations can be canceled or modified up to 72 hours prior to your scheduled arrival date without penalty. Cancellations made within 72 hours of arrival will be non-refundable. Once a reservation has been confirmed, any cancellations, date or property changes will be subject to this cancellation policy. No refunds will be given for late arrivals or early departures. Event and holiday reservations are non-refundable. Please contact The Smith Hotel in the event of cancellation.

No Pets - We do enforce a no pet policy. Exceptions may be made under special circumstances, such as service animals, and must be arranged in advance. A pet deposit may apply if approved.

Non-Smoking - All properties are non-smoking. Smoking of any kind is strictly prohibited inside all units. This includes cigarettes, e-cigarettes, vaporizers, and marijuana. Any evidence of smoking found in a rental unit will result in a $350 charge to your credit card on file for additional cleaning and deodorizing.

Housekeeping - Rates include housekeeping service upon departure only. Linens, bath towels and robes are included and not to be taken from the unit. An initial set-up of garbage bags, toilet paper, paper towels, shampoo/conditioner and soap are provided. Guests may request a mid-stay clean for an additional fee.

Items Left in Unit - The Smith Hotel is not responsible for personal items left in a room. If items are found and Guests wish them returned, there will be a $25 service charge plus shipping costs. Please be advised that all food and beverages, both opened and unopened, will be discarded upon check-out.

Internet Services/Utilities - All Lofts have complimentary Wi-Fi. Access details will be available in the unit upon arrival. No compensation will be given for temporary outage of electricity, gas, water, cable, or internet service. Outages will be reported immediately, and all effort will be made to have them restored as soon as possible.

Electronics - All units are equipped with Smart TV. Access details will be available in the unit upon arrival. Please ensure all remotes and accessories are returned to rightful places at the end of stay. Any missing items will be charged to the credit card on file. No compensation will be given for malfunctions.

Parking - There is one parking space reserved for each unit. Details will be sent with check-in information. Upon booking, please enter the license plate number, colour, make and model of your car into the booking form so we can register your car for the dates you will be staying with us. If you do not have your vehicle information at the time of booking for any reason, please note that you are bringing a car in the booking form and get the information to us as soon as possible. Cars that are not registered before arrival will be towed. Visitors are not permitted to park in the lot or designated spaces.

Noise Policy - Our Lofts are located in shared buildings. Out of respect for our other guests, we have strict quiet hours from 10pm to 8am. Please refrain from loud music, loud voices, and unnecessary movement between these hours. The Smith Hotel reserves the right to fine violators up to $150 and are subject to eviction after 2nd complaint. In addition, please be sure to observe and abide by all rules and regulations that are provided for each Loft. All Guests, as well as Owners, are required to conform to all rules and regulations of the properties. Violators are subject to eviction. Please respect the rights and space of nearby homeowners and other guests

Guest Verification - All Guests are required to complete a digital registration form prior to arrival. During this process, The Smith Hotel requests a photo of ID to verify guest identity. We do this to stop anyone from booking with a stolen credit card. You must be 25 or older to book a room.